Returns & Exchanges Policy
At 99 Bikes, we want you to be fully satisfied with your gear; if your purchase isn't the perfect fit for your cycling journey, you can return it within 30 days for a refund or exchange. Items must be in original, unused condition with all packaging and tags intact to qualify for a return.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Carefully place the items in their original packaging, ensuring all manuals and accessories are included to prevent damage during transit.
Ship It Back
Print your prepaid shipping label, attach it to the parcel, and drop it off at any authorized courier location or local 99 Bikes boutique.
Receive Your Refund
Once our technicians inspect the returned equipment, we will process your refund or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing